Frequently Asked Questions

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.

1. What is Shea Butter?

Shea butter is made from the seeds of the fruit of the Shea tree which is typically found in West Africa. The seeds are ground by hand into a thick paste. Water is added to it and boiled. After the boiling process, the shea butter is skimmed off the top. This is known as raw, unrefined Shea butter.

2. What are you Shipping and Refund Policies?

Please read our Shipping and Refund Policies here.

3. Where can I leave a review?

Please share your shopping and customer service experience, your favorite butter(s) and whatever else you would love to let others know, by writing a review on Google.

4. If I have a nut allergy is it safe for me to use Shea Butter?

According to a study done, “researchers tested blood from people with peanut and tree nut allergies against the shea nut proteins and could not detect any IgE antibodies ‘recognizing’ the shea proteins.” This means the likelihood of those with nut allergies to have a reaction when using Shea is minimal. However, the Shea nut is distantly related to the Brazil nut. So just to be safe, we caution using it if you have a nut allergy. Always check with your healthcare professional for medical advice regarding your allergies, and discontinue use if you begin experiencing irritation and inflammation. Seek emergency medical attention if you experience severe pain, swelling, or difficulty breathing. We have an alternate butter, Mango Butter, that we can use in its place. Please be sure to send a note in the Special Requests section to specify.

5. What is Shea typically used for?

Shea butter is typically used for its moisturizing effects. When you apply it, the oils are rapidly absorbed in your skin, acting as a “refatting” agent, restoring lipids and rapidly creating moisture. This restores the barrier between your skin and the outside environment, holding moisture in and reducing your risk of dryness.

6. Can I use Shea Butter on my hair?

Yes! I use it on my hair weekly! If your hair is naturally curly or porous, consider using shea butter as a conditioner. Make sure your hair has absorbed most of the shea butter before rinsing and styling as usual. You can also use a small amount of Shea butter as a leave-in conditioner. If your hair is naturally straight, thin, or fine, consider using Shea butter on the ends of your hair. Applying shea butter to your roots may cause an oily-looking buildup.

7. Will my butter melt?

Because it’s a natural product, along with all of the natural oils that are added to it, it’s susceptible to nature. That means that it can melt in your car, in the summer heat or possibly buried deep in your gym bag. If the temperature is about 75 degrees and higher, it will melt. The good news is that melted Shea butter is just as good and is perfectly safe to use. If you place it in the freezer for about 3-5 minutes, or in the refrigerator for about 10 minutes or so, the consistency will become a bit more firm. Please be sure to visit our Shipping policies page for more info.

Didn't find what you were looking for? Feel free to contact us at any time!